CUSTOMERS
Teams who take support seriously — and have the numbers to show it.
The fastest-growing startups and most regulated enterprises ship Chatified. Not because it deflects the most — because their customers and their agents both come out of a conversation feeling respected.
SHIPPING WITH
NORTHWINDLinearRaycastFableMonzoSuperhumanVercel
"We replaced our help widget on a Monday. By Friday, 68% of tickets never reached a human — and CSAT went up, not down."
AR
Amelia Ruiz
Head of Support, Northwind
68%
deflection
4.7/5
CSAT, up from 4.3
IN THEIR OWN WORDS
From teams running support at serious scale.
"It's the first time we've deployed an AI that our agents didn't resent. The trace panel is what sold them — they see what the bot did, and trust it."
DS
Daniel Soto
Director of CX, Fable
−38%
avg response time
2,100
tickets/mo deflected
"Confidence + citations changed the cultural conversation. When it didn't know, it said so. That bought us a year of trust in three weeks."
YT
Yuki Tanaka
Support Lead, Monzo
0
hallucination incidents
91%
grounded answer rate
CASE STUDIES
How real teams shipped it.
Retail · 12-person support team
Northwind
From 4 hours to 4 minutes: how Northwind rebuilt support around grounded answers.
68% deflection in week 1
SaaS · 800k MAU
Fable
Why Fable's agents asked for more AI — not less — after rolling out Chatified.
−38% avg response time
Fintech · regulated industry
Monzo
Building trust with financial-services customers when the bot might be wrong.
0 confidence failures since launch