A support chat that actually knows your product.
Chatified grounds every reply in your docs, policies, and tools — with citations, confidence, and a clean escalation to your team when the answer isn't there.
"We replaced our help widget on a Monday. By Friday, 68% of tickets never reached a human — and CSAT went up, not down."
Connect your content. Ground every reply. Escalate honestly.
Chatified isn't a rebranded GPT with a chat bubble. It's a retrieval pipeline, a human-handoff contract, and an answer UI that shows its work.
Point it at your docs.
Zendesk, Intercom articles, Notion, a sitemap, a Google Drive folder — or drop a ZIP. We re-index on a schedule you set.
Every answer is grounded.
If the retriever doesn't find a confident match, we don't invent one. Visitors see sources, confidence, and exactly which article each claim came from.
Clean handoff to humans.
When Chatified doesn't know, it says so and hands off with full context — conversation, intent, tool calls, suggested reply — to your team.
Built for teams who take support seriously.
Every claim linked. Every source visible. No confident nonsense.
When retrieval confidence drops, Chatified says so and offers a human — instead of guessing.
Tools, not just docs.
Look up orders in Stripe. Open tickets in Linear. Read customer data from your API — safely, over MCP.
It looks like you, not us.
Your brand color, typography, bubble style, voice. Your domain. Your legal text. No "Powered by" required.
See the gaps. Close them.
Every unanswered question is a missing doc. We surface them ranked by volume.
SOC 2 · GDPR · your region.
Data stays in your region. PII auto-redacted. Retention you control. Audit log every MCP call.
Pay for resolutions. Not seats.
Every plan includes unlimited agents. We only charge for conversations Chatified actually resolves.
Ship a better support chat this afternoon.
Install a script tag, point it at your docs, and Chatified starts answering — with citations — in about five minutes.